“Support that feels human, service that feels instant.”
CUSTOMER AND TECHNICAL SUPPORT VIrtual Assistants
Provide 24/7 client support through phone, chat, or email. They handle troubleshooting, inquiries, ticketing, and escalation to ensure customers always get quick and professional assistance.
Comprehensive Scope of Tasks and Responsibilities
Your Virtual Assistant can take on a wide range of tasks designed to ease your workload and keep your business running smoothly. The exact duties will be customized to your requirements, and the hourly rate will be based on the number and complexity of tasks assigned. With GoVirtual365/GoStaffing365, you get a tailored solution that matches your priorities—ensuring you only invest in the support that delivers real value.
- Responding to customer inquiries via phone, email, or chat
- Ticketing system management (Zendesk, Freshdesk, HubSpot)
- Troubleshooting common issues
- Order tracking and problem resolution
- Escalating unresolved issues to technical teams
- Customer onboarding and product walkthroughs
- FAQs and knowledge base content creation
- Warranty and return support
- Feedback and satisfaction survey follow-up
- Service-level agreement (SLA) monitoring
FAQ's about cUSTOMER AND TECHNICAL SUPPORT
virtual assistants
Can they handle calls and live chats?
👉 Yes. Our VAs are trained in multi-channel support: phone, chat, and email.
Will they work in my business hours?
👉 Yes. We support ANY timezone - worldwide.
How do you ensure service quality?
👉 QA analysts and supervisors monitor interactions daily for compliance and professionalism.
What if issues are too complex?
👉 They escalate problems to your internal team with complete documentation.
Can they handle high call volumes?
👉 Yes. Our teams are scalable, allowing you to add more agents as needed.