“Tech troubles solved before they become disasters.”
IT Helpdesk VIrtual Assistants
Help businesses with software setup, database management, CRM administration, and IT troubleshooting. They ensure technology systems run efficiently and securely.
Comprehensive Scope of Tasks and Responsibilities
Your Virtual Assistant can take on a wide range of tasks designed to ease your workload and keep your business running smoothly. The exact duties will be customized to your requirements, and the hourly rate will be based on the number and complexity of tasks assigned. With GoVirtual365/GoStaffing365, you get a tailored solution that matches your priorities—ensuring you only invest in the support that delivers real value.
User account setup and access management
Password resets and credential support
Software installation and updates
Remote desktop troubleshooting
Network monitoring and connectivity support
Device setup and configuration
Security checks and antivirus updates
Documentation of technical issues
Coordination with higher-tier IT support
Asset and license management
FAQ's about IT Helpdesk virtual assistants
Can they troubleshoot common IT issues remotely?
👉 Yes. They handle password resets, connectivity issues, and software installs.
How do you prevent downtime?
👉 With Starlink internet backup and generator power, our IT VAs stay online
Are they familiar with ticketing tools?
👉 Yes. They use Zendesk, Freshdesk, Jira, and similar platforms.
Can they escalate critical IT issues?
👉 Yes. They document and escalate to your higher-level IT staff as needed.
Do they handle cybersecurity basics?
👉 Yes. They’re trained on secure logins, antivirus checks, and phishing awareness.